Strada Cascina Mora, 800 – Pavia (Italy)
Il Factory Shop è aperto tutta la settimana, 8:00 a.m. – 11:30 a.m. and 4:00 p.m. – 8:00 p.m.
Frequently Asked Questions
Please read our FAQ before sending us a message.
Delivery charges may vary by country and weight of the package. All the costs are expressed during the check-out process. Costs start from EUR 5.4 for a 1 kg package sent to Italy to about EUR 20 for a 20 kg package sent to the UK.
Currently we accept payment processed through PayPal, that is very safe and reliable for our clients and, at the same time, allows us to accept the most diffused credit cards. At our Factory Shop we also accept cash payments and, in some cases, bank wire transfers.
According to our courier, delivery usually takes 24 hours to arrive at Italian destinations (48 hours for islands) and from 48 to 72 hours to reach European destinations.
Your data are protected on secure servers. Payments are fully protected by PayPal International Policies. In fact, we strongly believe in safe and reliable service providers.
We process our orders as fast as we can, usually within 24 hours. Since our products are freshly made, sometimes we may verify the effective availability within 24 hours. In case some products cannot be ready to deliver, we will get back to you via telephone to communicate possible changes in the order.
All the orders are associated to a receipt, that is anticipated via e-mail. In case you need a Personal or Company Invoice, please do contact us at firstname.lastname@example.org and we will provide that by the time of delivery.
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